So, you're contemplating dumping your land line in favor of VoIP? So far so good... but what about that fax machine that's sitting there, lonely in the corner? is it going to work well with the new technology? The short answer is "No". The long answer is "it's complicated"...

All of us are familiar with the term Call Centre. But even though most of us use these facilities day in and day out, we are not sure exactly how they function. This article discusses the way call centres function and the technologies the employ.

The real truth about throttling. Do you think it's about defending their network from a few kids running P2P applications? Think again!

Some so-called "experts" predict that Femtocell technology will kill Voice over IP as we know it. They are wrong!

What the industry will not tell you about 911 reliablity. Are you really ready for an emergency in your home?? Think again!

You could always carry a phone card around with you. Phone cards involve pre-paid credit in which the card is purchased for a specific balance, from which the cost of calls made is then deducted. Once the balance has been used up, the card is thrown away.

Call centres are typically complex organisations thanks to the massive number of enquiry turnovers, channels of communication, processes, and employee issues etc. that they need to handle efficiently and constantly. In such a fluid and complex set up, high levels of integration and automation are required. High-end call centre software systems such as call routing software and predictive diallers have thus become absolute necessities for call centres to function smoothly with automated, seamless processes. This article discusses some features of modern call centre software solutions.

Advantages Of Vox Phone

The experts have identified several advantages of using a Vox phone. A person who wants to lessen the amount he pays for the telephone bills can use Vox VOIP ADSL Phone. A person who has a Vox Phone can enjoy all the facility of a landline phone at a comparatively cheaper rate. A person who is paying a monthly telephone bill of R250 or more can apply for a Vox ADSL telephone. They can save money from telephone bill by using VOIP facility. By paying per month R49 one can use the phone gateway of Vox ADSL. He can also get a Vox number and a compatible handset for making calls through these telephones.

The Vox VOIP ADSL Phone offers a carrier selection facility for all its users. One can use a Telkom or Vox connection according to his need. One can choose the carrier that he found to be economic. A person does not require a computer for calling on the Vox phone lines. The person who receives a call from the Vox ADSL does not require any additional hardware. The service providers offer round the clock access to the support centers. A person can call them for assistance at anytime.

Voice over IP (VoIP) can have a higher start up cost than conventional telecoms but the cost saving over time can be radically higher.