Ohio company turns to answering service to save money

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by: jacob.smith
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Word Count: 521
Date: Mon, 24 Aug 2009 Time: 11:52 AM
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I had been working as a human resources on-staff consultant for a large Ohio company for a few years when the economy went south. The stress in the office was noticeable, as people were starting to get disorganized and flustered with everything going on around them. The company needed to do something, and quickly. But seeing as how the economy was in a downturn, there was not a lot of money lying around. Our operations director suggested we hire an operator answering service to ease our minds and provide a service that would not empty the company’s wallet. Ever since then, things at the office have gone back to normal. People are not as stressed or flustered, and our reports are showing that our productivity is through the roof.

Partnering with an award winning nationwide answering service was possibly the best thing our company could have done. Rather than upper level employees worrying about our overflow phone calls during high volume times, employees now can focus on bettering our product and getting more clients. Plus, before we could not answer the phones on nights or weekends, and most customers would not leave voicemails. We lost plenty of business that way. But now, our Ohio answering service has got us covered at all times, and makes sure that we never miss an important call. They have helped us increase our productivity this way. Now, rather than missing vital phone calls, they take them for us, and at the office we are able to focus on other things rather than stressing about the phone calls we cannot answer.

They also do this with total professionalism. They handle our customers in the same manner that we would, with respect and value. Each call is taken with care, and the messages are relayed back to us in a convenient manner. They use up-to-date technology in order to return our messages neatly and in a timely fashion. They also make sure that our customers are being handled by a customized script that our company was able to create. This nationwide answering service uses this script on only our customers, to make them feel as though they are speaking directly to someone from the office.

But it was also very important for our company to save money while hiring this operator answering service. Their rates were more than reasonable and they customize rates depending on what services you use, so you only pay for what you are using. Plus, because they were helping us increase our productivity by catching phone calls we would have missed, we ended up making money by hiring them. It was an investment rather than a cost. They were an inexpensive choice during a messy economic time.

Not only did having an Ohio answering service make us money, but they also helped get our office back to normal. Everyone is happier now with peace of mind, knowing that their phone calls are being tended to with care, respect, and professionalism. This nationwide answering service is dedicated to helping our business continue to grow.

About the Author

Jared Kitchell is an operations consultant specializing in corporate communications structure. He writes articles for many print and online publications. His articles feature relevant information about Ohio answering service solutions, operator answering service best practices, and nationwide answering service providers.

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