Washington DC call center makes life easy for Atlanta catering business
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by: jacob.smith
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Word Count: 523
Date: Mon, 24 Aug 2009 Time: 11:54 AM
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Ever since our partnership with this operator answering service began, I have not had a single worry in my mind about how my phone calls were being handled. The staff at this Washington DC call center treats our customers just the way that we would treat them. They are respectful and courteous, with an unmatched level of professionalism. Plus, they were able to meet with us to create a personalized script for only our customer’s phone calls to be answered with. They have created a unique answering experience for our business in order to make our clients feel as though they are speaking directly to us. They are extremely efficient, with the ability to answer 80% of my calls within the first three rings, which is something that our office would not be able to do even on our best day.
Previously, calls on weekends and nights would go unanswered, leaving us unable to contact those who did not leave messages, in turn, decreasing our productivity. However, now that this operator answering service is behind our company, none of our calls, no matter when they come in, go unanswered. Having this knowledge has eased stress at our office, making it a more relaxing and pleasant place to work. Our productivity has also skyrocketed through the roof, now that our customers are always speaking to someone on the other end of the phone, rather than an answering machine.
This Washington DC call center also helps our business in other ways. They offer services such as order taking, data management, appointment setting and many others in order to further keep my company running smoothly.
They are also extremely efficient about reporting my messages to me. Since they are all about making my life easier, they let me decide how I wanted to retrieve my messages, whether it was by email, fax or telephone. My messages have always gotten back to me neatly and typed up because this operator answering service uses state-of-the-art technology so that all of your messages are kept organized and tidy.
Having an award winning Washington DC call center on my small business’s side has really made all the difference. They helped us increase productivity, handle our calls with care, ease stress in the office, and they even handle our appointments and data now as well. They have turned my company around, and I am so happy with the results that they have had to offer.
About the Author
Jared Kitchell is an operations consultant specializing in corporate communications structure. He writes articles for many print and online publications. His articles feature relevant information about Washington DC call center solutions and operator answering service best practices.
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